Handling conflict in the workplace is a sensitive issue which needs to be dealt with carefully. The following are practical strategies to respond to conflict that may arise: Focus on behaviour and events as opposed to personalities. Rather than generalising a behaviour, discuss what went wrong in a specific situation. Listen to what both parties…
Each employee is motivated and incentivised by different things. While some employees are more motivated by money, others might feel motivated when their work is recognised. It is important to try to understand what will best work for an employee and reward them accordingly to ensure productivity. Providing an incentive will motivate certain employees to…
Given how confusing and stressful these times have been for individuals, you might find that employees are not performing at the standard you expect them to. This can prevent the company from meeting its goals and slow down growth. It is important that you critique yourself before you start questioning the employee. The employee should…
Retaining customers is just as important as acquiring new ones, if not more important. This is because unless customers had a negative experience with your company, they will use your services or buy your products again. Here are some strategies you can use to retain your customers: Observing customer behaviours: Analysing customer behaviour patterns will…
